Jag Card is the official ID card system for Augusta State University. Primarily it serves as your campus ID enabling you to access campus services and identify you. However there is more to the card than meets the eye!
Jag Card is the official ID card system for Augusta State University. Primarily it serves as your campus ID enabling you to access campus services and identify you. However there is more to the card than meets the eye!
Please read the following information carefully. If you have any questions regarding the ASU JagCard please call 706-731-7080.
Augusta State University hereby establishes an ASU JagCard account in the customer’s name for the amount receipted with the following conditions:
The ASU JagCard is your only official Augusta State University Identification card. It is not transferable and must be returned upon request. Because misuse of cards may have a negative impact on both students and the institution in general, students are expected to protect their card and abide by all terms and conditions associated with the use of the ASU JagCard as student identification as detailed in the Student Handbook. The ASU JagCard and its account(s) and all forms, records, and transcripts of its use are the property of the University. Use of the ASU JagCard account may be revoked at anytime.
The ASU JagCard (a) account is a record of pre-deposited funds accessed by the cardholder for the purpose of purchasing products and services; (b) there is no daily limit on the number of purchases that may be made and debited; however, no debits or charges shall exceed the amount of deposited funds; (c) no interest shall be paid on any balance in the account(s); (d) the cardholder understands and agrees that the account is nontransferable; (e) the accounts(s) will be activated automatically upon receipt by the University of an initial deposit; (f) the patron is responsible for monitoring his or her own account balance(s) and for all purchases and deposits made, which can be done online. Deposits may be made as follows: (1) in person at the JagCard Office, ASU Business Office or Bookstore with cash, check , money order, credit card or debit card; (2) JagCard Cash or Meal Plans may be purchased online once the patron has set up his/her account; (3) by mail addressed to: ASU JagCard, Augusta State University, 2500 Walton Way, Box #44, Augusta, Ga. 30904-2200. All deposits will be immediately available for use.
Fees are not charged to the cardholder for any transactions handled in person; There is a web hosting fee charged for online deposits;
A check presented for deposit to an account, which is returned by the bank as uncollectible, will be assessed a fee of $35.00 per check. The Cardholder’s account(s) will be deactivated until sufficient funds are deposited by the cardholder. Statement or account activity will be provided free of charge via ASU email once per month. A charge of $1 will be charged for other statement requests that are emailed by the JagCard Office.
Balances, refunds, returns and account closures (a) Merchandise may be accepted for return in accordance with the refund policy in effect at the place of purchase of the product(s) or service(s). Any refunds shall be credited to the cardholders account; no cash refunds will be made for any purchase made with the ASU JagCard. (b) ASU JagCard account balances are non-interest bearing. (c) Requests for refunds from your ASU JagCard are granted at graduation, and termination of employment by written request. (d) All requests for refunds must be received within 180 days of graduation, withdrawal, or termination. Funds in the ASU JagCard accounts longer than 180 days after graduation, withdrawal or termination from the University are forfeited and become the property of Augusta State University. (e) No refunds on monies remaining on the ASU JagCards will be issued for account balances of $5.00 or less. (f) Students who withdraw from the university or are withdrawn by the university and wish to request a refund of the remaining balance may do so. A processing charge of $5.00 per account will be deducted from the remaining balance. Please allow approximately four weeks for any refund to be processed. Only the card holder may request a refund. (g) Any balance remaining on a card that has been unused for a period of 180 days becomes the property of Augusta State University. (h) The University will not be liable if through no fault of the JagCard Office there are insufficient funds to complete a transfer, there is documented system failure or there are circumstances beyond the JagCard Offices’ control (such as fire, flood, earthquake, civil disturbance, etc), which prevent the transfer.
JagCard Refund Request Form
Account Activity – Balances given by card readers may not reflect outstanding account activity made manually or very recent transactions. The JagCard Office will be able to provide a detailed transaction report to the card holder only. It is the cardholders responsibility to keep track of spending, in the ASU JagCard Debit Account Program. If the cardholder attempts to use the account when there is not enough funds in the ASU Jag Card Debit Account, the transaction will not be approved. However, should the rare occasion arise when, due to a systems problem or otherwise, a purchase occurs with not enough funds in the ASU JagCard Debit Account (creating a “shortage” or “negative amount”), the “owed” funds will automatically be deducted from the next deposit. Alternatively, the ASU JagCard Office will bill for a negative balance that is on the system for more than five(5) days and reserves the right to assess a $15.00 fee. The ASU JagCard Office is entitled to freeze any funds remaining in an ASU JagCard Debit account in the event a check or credit card charge submitted to us in payment is returned unpaid. Repeated cases of shortages or negative amounts will be grounds for cancellation of participation in the ASU JagCard Debit Account Program. In the event the university must retain a collection agency to collect negative amounts from the cardholder, the cardholder may be assessed, in addition to the negative amount, administrative fees to the greater of $25.00 or $15% of such amounts, plus any applicable interest as permitted by law. The cardholder will be placed on hold until all charges are cleared.
Lost, Stolen or Damaged cards should be immediately reported to the ASU JagCard office, or reported to ASU Public Safety at 706-737-1401. JagCards may also be deactivated online through the JagCard website. You are liable for any unauthorized use of your lost or stolen ASU JagCard, and all accounts on it, until we are notified. Once notified, we will block your ASU JagCard, preventing unauthorized usage. A police report does NOT waive the charge of $15.00 when replacing a stolen card. Replacement cards are $15.00 each. Once a new card is made, previous cards cannot be reactivated nor will be $15.00 fee be rescinded. Damaged cards are $15.00. Cards that have become de-magnetized will be re-magnetized and no charge will be made for this service.
Error Resolution—If there is an error on a receipt of activity statement, or if the cardholder would like more information about a specific transaction, the ASU JagCard office may be contacted by phone at 706-731-7080 or by mail within sixty(60) days of noticing the error. In the event of verbal notification, the ASU JagCard office may require that the cardholder submit a written notification with ten (10) business days. If our statement shows transactions you did not make, tell us at once. If you do not inform us within 60 days after the statement was provided to you, you may not get back any money you lost if we can prove that we could have stopped someone from making the transaction if you had reported it in time.
Disclosure of Account Information to Third Parties The JagCard office will only disclose information to third parties about your account or the transfers you make (a) where it is necessary for completing transfers; or (b) in order to comply with government subpoena or court order, or (c) if you give your written permission. The University will comply with all applicable laws and University policy regarding the use of information of stored images.
Changes in Terms and Conditions—The University shall mail, email to your ASU email account, or deliver a written notice at least twenty–one (21) days before the effective date of any change in terms or conditions if the change would result in increased fees, charges, or increased liability for the cardholder. Prior notice need not be given where an immediate change in terms or conditions is necessary to maintain or restore the security of an electronic fund transfer.